Below is a list of some of the most common questions we receive. If you do not find the question and answer you are looking for, please feel free to contact us. We will reply within 24 hours.
Browse our collection, select your desired doll, customize options like body type, head, eye color, and wig, then add to cart and proceed to checkout. We'll guide you through the process step by step.
We strive to provide accurate product images. Manufacturers use professional photography under optimal lighting, so there may be minor differences in real-world appearance. We send factory photos of your actual doll before shipping for your approval.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through encrypted payment gateways.
Yes. We use industry-standard SSL encryption to protect your payment information. Your credit card details are never stored on our servers.
Common reasons include insufficient funds, incorrect card details, bank security blocks on international transactions, or your card not supporting 3D Secure. Contact your bank or try an alternative payment method.
We offer premium quality TPE and silicone dolls, customizable options, discreet worldwide shipping, factory photo confirmation before shipment, and experienced customer support to assist you at every step.
We offer free worldwide shipping on all doll orders. Some remote areas may have additional fees. For full details, visit our Shipping Information page.
Most dolls are delivered within 7-15 business days after shipment. Manufacturing takes 1-3 business days, and shipping typically takes 5-12 business days. Custom dolls may take longer depending on the level of customization.
Absolutely. We prioritize your privacy. All orders are shipped in plain, unmarked boxes with no external branding or product descriptions. The return address uses a neutral company name.
A tracking number will be emailed to you as soon as your doll is ready to ship. Please note that tracking may not update immediately — check again in 2-3 business days.
Yes, you can cancel within certain timeframes. Full refund is available within 8 hours of order placement. Cancelation fees may apply after 8 hours. See our Return & Refund Policy for details.
During product selection, you can choose from various customization options including skin tone, eye color, wig style, makeup, body type, vaginal type (removable or built-in), standing feet option, and more. Options vary by brand and model.
TPE (Thermoplastic Elastomer) is softer, more flexible, and affordable, but more porous. Silicone is firmer, more durable, non-porous, and easier to clean but costs more. Both materials are body-safe and lifelike.
A removable vagina can be taken out for easier cleaning and replacement. A built-in vagina is integrated into the doll body for a more realistic feel and appearance. The choice depends on your preference for convenience versus realism.
Standing feet have reinforced skeletons in the feet, allowing the doll to stand unsupported. Non-standing feet are more flexible for posing in seated or lying positions. Consider your intended display and photography needs.
Yes, most dolls have a modular skeleton that allows limbs to be removed for easier cleaning, storage, and transportation. The head can also be detached. Follow the care instructions provided with your doll.
With proper care and maintenance, a quality sex doll can last 2-5 years or longer. Regular cleaning, proper storage away from direct sunlight, and gentle handling will significantly extend the lifespan.
Clean your doll after each use with mild antibacterial soap and warm water. Use a gentle touch and avoid harsh chemicals. Dry thoroughly before storage. Apply renewing powder to maintain the skin's soft texture. Detailed cleaning guides are included with your purchase.